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Customer Self-Service Software Market: Global and Regional Industry Trends, Revenue, Share Analysis and Outlook 2018-2025

(IT-NEWSWIRE.COM, February 17, 2019 ) Customer Self-Service Software Market is valued approximately USD 5.2 billion in 2017 and is anticipated to grow with a healthy growth rate of more than 16.9% over the forecast period 2018-2025. The growing need of businesses to enhance their customer experience is the major factor which is driving the growth in the Global Customer Self-Service Software Market. The growing acceptance of customer self-service software solutions by consumers to improve satisfaction level and loyalty is also boosting the growth. Additionally, the increasing presence of a huge number of customer touch points is expected to escalate the growth in the near future. Organizations are focusing to know the behavior of their customers to improve their services. Besides this, rising implementation of automated software solution by large number of small and medium-sized businesses across the world is likely to fuel the growth of the market.

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Furthermore, the incorporation of customer self-service software with big data, artificial intelligence, and business intelligence is estimated to create lucrative opportunities for the global market in the coming future. However, increasing adoption of customer self-service solution may result in reduced engagement and personal interaction of companies with their consumers, which is expected to slow down the market growth over the forecast period. In addition, the slow adoption rate of customer self-service tool in some of the regions and lack of consciousness among organizations about its advantages is likely to restrict the market growth.
The regional analysis of Customer Self-Service Software Market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. In region such as Asia-Pacific, Middle-East and Africa, rise in usage of passenger vehicles set the growth in Customer Self-Service Software Market over the forecasted period 2018-2025. Asia-Pacific is estimated to hold a prominent share of the Customer Self-Service Software market. Developing countries, such as India and China, are significant players boosting the demand for the Customer Self-Service Software Market. Europe, North America and the Middle East and Africa are continuously witnessing infrastructural growth which fueling the demand of Customer Self-Service Software Market over the coming years. Asia Pacific region is contributing towards the growth of global Customer Self-Service Software Market and anticipated to exhibit higher growth rate / CAGR over the forecast period 2018-2025.

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Table Of Content

Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Key Trends
1.3. Global & Segmental Market Estimates & Forecasts, 2015-2025 (USD Billion)
1.3.1. Customer Self-Service Software, by Solution, 2015-2025 (USD Billion)
1.3.2. Customer Self-Service Software, by Service, 2015-2025 (USD Billion)
1.3.3. Customer Self-Service Software, by Vertical, 2015-2025 (USD Billion)
1.3.4. Customer Self-Service Software, by Region, 2015-2025 (USD Billion)
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Customer Self-Service Software Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Industry Evolution
2.2.2. Scope of the Study
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Customer Self-Service Software Market Dynamics
3.1. See Saw Analysis
3.1.1. Market Drivers
3.1.2. Market Challenges
3.1.3. Market Opportunities
Chapter 4. Customer Self-Service Software Market Industry Analysis
4.1. Porters 5 Force Model
4.1.1. Bargaining Power of Buyers
4.1.2. Bargaining Power of Suppliers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porters 5 Force Model
4.2. PEST Analysis
4.2.1. Political Scenario
4.2.2. Economic Scenario
4.2.3. Social Scenario
4.2.4. Technological Scenario
4.3. Value Chain Analysis
4.3.1. Supplier
4.3.2. Manufacturers/Service Provider
4.3.3. Distributors
4.3.4. End-Users
4.4. Key Buying Criteria
4.5. Regulatory Framework
4.6. Cost Structure Analysis
4.6.1. Raw Material Cost Analysis
4.6.2. Manufacturing Cost Analysis
4.6.3. Labour Cost Analysis
4.7. Investment Vs Adoption Scenario
4.8. Analyst Recommendation & Conclusion

Chapter 5. Customer Self-Service Software, by Solution
5.1. Market Snapshot
5.2. Market Performance - Potential Model
5.3. Key Market Players
5.4. Customer Self-Service Software, Sub Segment Analysis
5.4.1. Web Self-Service
5.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
5.4.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.4.2. Mobile self-service
5.4.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
5.4.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.4.3. Intelligent virtual assistants
5.4.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
5.4.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.4.4. Social media & community self-service
5.4.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)

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