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Helpdesk Outsourcing Market 2019 Worldwide Research and Forecast Report

(IT-NEWSWIRE.COM, April 18, 2015 ) Dallas, TX -- Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.



The analysts forecast Global Helpdesk Outsourcing market to grow at a CAGR of 5.7 percent over the period 2014-2019.



Covered in this Report



The Global Helpdesk Outsourcing market can be segmented into two: Outsourced Level 1 and Level 2 Support Services and Outsourced Technical Helpdesk Support Services. The report also covers the End-user and Geographical segmentation of the Global Helpdesk Outsourcing market.



The report, Global Helpdesk Outsourcing Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and profile of key vendors operating in this market.



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Key Regions

Americas

APAC

EMEA



Key Vendors

CSC

HCL Technologies

HP Enterprise Services

IBM

Qcom Outsourcing

Wipro



Other Prominent Vendors

Atos

Attivasoft

CGI Group

Ciber

CompuCom

Dell

Dynasis

Fujitsu

Genpact

Getronics

Hudson Software

Inforonics Global Services

Iyogi

Kayako

Maintech

Northrop Grumman

Pomeroy

Stefanini

Support.com

TCS

TELUS International

T-System

Unisys

Xerox



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Market Driver

Consumerization of IT



Market Challenge

Risk of Data Security Breach



Market Trend

Integration of Helpdesk with IT Management Software



Key Questions Answered in this Report

What will the market size be in 2019 and what will the growth rate be?

What are the key market trends?

What is driving this market?

What are the challenges to market growth?

Who are the key vendors in this market space?

What are the market opportunities and threats faced by the key vendors?

What are the strengths and weaknesses of the key vendors?



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About Us:

RnRMarketResearch.com is an online database of market research reports offer in-depth analysis of over 5000 market segments. The library has syndicated reports by leading market research publishers across the globe and also offer customized market research reports for multiple industries.

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RnR Market Research

Ritesh Tiwari

1 888 391 5441

sales@rnrmarketresearch.com

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