Contact Center Outsourcing Market in the APAC Region 2015 by Market Research Store

(IT-NEWSWIRE.COM, May 12, 2015 ) Deerfield Beach, Florida -- Research Report on "Contact Center Outsourcing Market in the APAC Region 2015-2019" by Market Research Store

Our analyst researched the following companies as the key players in the Contact Center Outsourcing Market in the APAC Region: Hewlett-Packard (HP) Co., International Business Machines (IBM) Corp., Sitel Corp. and Teleperformance

For further information on this report, please visit- http://www.marketresearchstore.com/report/contact-center-outsourcing-market-in-the-apac-region-4785

Other Prominent Vendors in the market are: [24]7, Alorica, CGS, Convergys, Genpact, HGS, Infomedia Nusantara, NTT Solco, Salmat, Scicom, Sykes, Teletech, Transcosmos, VADS, VXI, West, WNS and Xerox.

Commenting on the report, an our analyst said: “One of the major trends emerging in the market is interest from SMBs looking to outsource their contact center functions. Several SMBs across the APAC region, especially in Australia, Japan, India, and China, are adopting contact center solutions. Hosted contact center solutions are preferred as there is no upfront cost involved in setting up the infrastructure.”

According to the report, increased need for cost reduction is one of the major drivers in the market. By outsourcing contact center solutions, companies do not need to invest in infrastructure. It also enables them to access local talent, which is available at a lower cost than in the host country.

Further, the report states that one of the major challenges that the market faces is the emergence of other contact center outsourcing locations. The Contact Center Outsourcing market in the APAC region has gained technical expertise, which is increasing the salary levels of employees. The emergence of other contact center locations is posing a threat to the market in the APAC region as services are available at a lower cost.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

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Contact Center Outsourcing Market in the APAC Region 2015 by Market Research Store