|
Home | Technology News Search Engine:
|
|
|
|
Home: Technology News:
|
|
|
(IT-NEWSWIRE.COM, July 15, 2015 ) Seattle, WA -- TrioSportsUSA recently launched the GoPro bobber. As part of every launch, part of the process is to ensure the customer service calls will be handled efficiently and correctly. While the company is busy ramping up for the holidays, making sure that each product has proper customer service support is another step in that process.
TrioSportsUSA sells primarily on Amazon.com. According to the Director of Marketing, the reason the company uses Amazon's "Fulfillment by Amazon" service, is so that the Trio customers have access to deals provided such as free shipping with a Prime membership. Another example would be the Amazon customer service while a product is en route. And while the Amazon support is quite extensive, Trio still needs to support customers after the sale. There are times when a customer has to be referred back to Amazon. An example of this would be if there was a problem with shipping. Other than this, Trio would supply the customer service. So, the completion of training for the GoPro bobber is an important milestone in the launch of this product.
According to information posted on Business from the government, "No matter the size of your business, excellent customer service needs be at the heart of your business model if you wish to be successful. It is important to provide good customer service to all types of customers, including potential, new and existing customers." On Amazon, customer satisfaction is noted by reviews and stars. This is particularly true for new products, such as the GoPro bobber. If a GoPro bobber receives five stars in a review that is positive. When two or one star is earned, the review reflects poorly on the product.
For all of these reasons, every aspect of the GoPro bobber roll out is critical. The GoPro bobber must be designed with the consumer in mind, the product set up correctly in Amazon, the customer service must be trained. The President has stated, "when these steps are done correctly, then we know we are ready to open our doors for business."
About TrioSportsUSA
TrioSportsUSA is established in Seattle, Washington and distributes sports, fitness and recreation products designed to help active people get the most out of their outdoor adventures. The company is also geared toward those who record their activities, particularly those that use GoPro cameras.
TrioSportsUSA
Marci
(513) 212-6714
inquiry@TrioSportsUSA.com
Source: EmailWire.Com 
Source: EmailWire.com
|
|
|
|
|
Technology News Headlines
|
|
|
|
|
Technology Business Video Feed
|
|
More Technology Video Feeds
|
|
|
