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(IT-NEWSWIRE.COM, April 20, 2015 ) London, Hendon -- The new company Active Athletes has created new customer service policies because they are truly looking to help people. At Active Athletes the CEO realised to help their customers above all else. They started implementing a plan to connect with their customers and provide them with more value.
They decided that the best way to help customers is by customer acquisition and customer service. The more customers they have, the more they can help. The more effort they put in after the sale, the better the customer experience is and the more they are helped. Active Athletes now have several new policies to help their customers.
The first main policy is to send out personal thank-you emails to the customers after they purchase. These emails are different to the standard Amazon emails, and they include extra valuable content to help the customer further. They attach a PDF document to the email that gives the customer tips and tricks, and instructions related to the product, the Active Knee Brace.
This extra value helps Active Athletes stand out from the competition and give their customers what they are looking for. Another policy the company started is to call up the customers directly and answer any problems or concerns they might be having. The company has spoken to several of the customers already and is looking to connect with more. The more customers they talk to, the more information they will have to better serve customers in the future.
Active Athletes will eventually hire someone full time to call up customers and handle customer satisfaction. This is a new and growing area in the company and they are hoping that their customers love it.
About JSM Brothers
Active Athletes produces high quality athletic equipment. They focus on solving their customer problems and bringing sporting innovation to the marketplace. Active Athletes has created their first product, the Active Knee Brace and it uses a unique coil spring technology to keep the knee, secure.
JSM Brothers
Joshua Morris
07749021795
pr@activeathletes.info
Source: EmailWire.Com 
Source: EmailWire.com
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