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(IT-NEWSWIRE.COM, April 22, 2015 ) London, Hendon -- The new company Active Athletes is looking to improve their customer service. They have implemented an email system to provide better value to their customers and increase the value of their overall service.
The best way to improve customer service according to Active Athletes is to be in closer contact with their customers. They believe that it's important to try to reach out to customers and talk to them directly. However, in the busy modern world, this isn't always possible. Also the company is growing fast and it's hard for them to keep in touch with all their customers.
Since it's not always possible for them to do it manually, they have set up an automated digital email system to stay in touch with their customers. The automated emails go out after the customer purchases a product and then every week after for four weeks. The emails are set up with a private tool, which the company would not disclose.
Automatic emails have been set up and will go out to each customer. The emails deliver valuable content first and make sure to give the customer a link to contact support. If the customers are having any problems with their item or shipment then the email will direct them to customer service in an easy and non invasive way.
The emails also deliver extra value for free when the customer purchases an item. The value is in the form of a PDF, which gives customers more information on how they can improve their knee health after purchasing the Knee Brace. This extra value will help customers get fitter and healthier faster, and it will help them use the product to the max.
About JSM Brothers
Active Athletes produces high quality athletic equipment. They focus on solving their customer problems and bringing sporting innovation to the marketplace. Active Athletes has created their first product, the Active Knee Brace and it uses a unique coil spring technology to keep the knee, secure.
JSM Brothers
Joshua Morris
07749021795
pr@activeathletes.info
Source: EmailWire.Com 
Source: EmailWire.com
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